To make a complaint, follow the steps listed below:

• Step 1:    Fill up the online complaint form
  
• Step 2:    You will receive an acknowledgement from us                 through your mobile phone
  
• Step 3:    Barring exceptional situations, you will receive a                 complaint resolution reply from us within 14 days.
  
• Step 4:    If you are not satisfied with the resolution offered,                 you can approach either:
  
• a) Bank Negara Malaysia BNM
  
• b) Financial Mediation Bureau FMB – Any person who is not     satisfied with the decision of Al Rajhi bank on a     complaint/claim/dispute
  
• c) Credit Counseling and Debt Management Agency CCDMA     or AKPK for complaint involving restructuring of retail     financing.
  
• d) Small Debt Resolution Committee SDRC for complaint     involving restructuring/rescheduling of SME financing