Corporate Office

Location marker

Al Rajhi Banking & Investment Corporation (Malaysia) Berhad

Ground Floor, East Block, Wisma Golden Eagle Realty,
142-B Jalan Ampang, 50450 Kuala Lumpur, Malaysia.

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24-Hour Customer Care Consultants

For more information on Al Rajhi products and services, kindly contact one of our Customer Care Consultants using your preferred method below:

 

Note : 

  1. Please remember: Emails are not inherently secure. Please refrain from including personal or confidential information when initiating an email to Al Rajhi Bank for security reasons. Should there be a need to disclose your personal or confidential information, kindly visit your nearest branch to do so or you may contact our Customer Care Hotline at +603 2332 6000.
  2. Neither Al Rajhi Bank, Bank Negara Malaysia (BNM), PayNet nor any of its affliates will ever ask you for your personal or confidential information e.g. account information, alrajhi@24seven User ID, Passwords or Card PINs when contacting via call, text message or email.
Media Enquiries
Strategic Communication Department

strategiccomm@alrajhibank.com.my

Customer satisfaction is very important to us. We would love to hear about positive experiences you have had with us. Alternatively, if we have let you down in any way, we would like to know about it. Our staff is committed to treating complaints seriously and resolving them as quickly and fairly possible. To make a complaint, follow the steps listed below:

Step 1: We would recommend that you submit to us your feedback in writing as the accuracy of the information is of vital importance to us in resolving the complaint promptly. You may also enclose relevant documents related to the complaint raised. You may lodge a complaint verbally or in writing to these channels:

Email: customer.resolution@alrajhibank.com.my

Call: +603 - 2332 6000 

Mail: Manager, Customer Experience,
Level 16 Menara Chan,
138 Jalan Ampang,
50450 Kuala Lumpur

Step 2: You will receive an acknowledgement from us within 24 hours upon receipt provided correct contact details are given.

Step 3: Complaints will normally require three (3) to 14 business days to be resolved from the date of receipt. If a complaint requires complex investigations or extensive research, you will be notified and the timeframe will be extended.

Step 4: If you are not satisfied with the resolution offered, you can approach either of the following bodies who will help settle the dispute:

  • Bank Negara Malaysia: BNM
  • Ombudsman for Financial Services: OFS
  • Debt Management Agency CCDMA: AKPK
  • Small Debt Resolution Committee: SDRC



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