Dear customers,

We would like to inform our customers that, effective 15 July 2026, there will be a refreshed profit rate structure with an introduction of new profit rates for eligible savings balances in the DuitPlus Savings Account-i.

The existing three-tier structure will be extended into a four-tier structure. This aims to provide clearer differentiation across balance levels and to better reward customers who maintain higher savings balances with us.

Revised profit rates and tiers (effective 15 July 2026)

How your profit is calculated

• Your entire end-of-day balance will earn one single profit rate, based on the tier it falls into.
• Profit is accrued daily and paid monthly.
• Customers who maintain higher balances will enjoy higher profit rates, as a thank you for saving with alrajhi bank Malaysia.

We understand that this change may result in a lower profit rate for some customers, and we want to be transparent about that. Our goal is to continue offering options that help every customer grow their savings meaningfully. Therefore, we are also expanding our rewards and promotions to give you even more ways to benefit.

Thank you for banking with us.
alrajhi bank Malaysia 

Dear customers,

Effective 1 July 2026, the interbank cash withdrawal fee will be fully waived when you use your alrajhi bank Malaysia debit card to withdraw cash at any Automated Teller Machine (ATM) or Smart Recycler Machine (SRM), including alrajhi bank Malaysia ATMs, in Malaysia.

This means that all alrajhi bank Malaysia debit cardholders can now enjoy cash withdrawals at any ATM or SRM nationwide without paying any interbank withdrawal fee.

For greater convenience and access to real-time payments, we encourage customers to continue using seamless and secure digital banking services for daily transactions, such as card payments, mobile banking, and DuitNow QR on the MY Alrajhi app.

Thank you for banking with us

alrajhi bank Malaysia

 As part of our ongoing commitment to enhancing the security of our digital banking services, alrajhi bank Malaysia will be implementing a security enhancement for MY alrajhi in July 2026. 
 
Following the implementation, customers will be required to complete a one-time verification by logging in even if biometric login or PIN is currently enabled. 
 
Once the verification has been successfully completed, customers may continue using their preferred login method, including biometric login or PIN, as usual. 
 
What do I need to do? 
No action is required at this time. However, customers are encouraged to ensure they remember their MY alrajhi app password before the implementation date. 
 
If you have forgotten your password, you may reset it through the “Forgot Password” option available on the app.

Thank you for your understanding as we continue enhancing the security of our services. 

alrajhi bank Malaysia

Dear Valued Customers,

Please be informed that alrajhi bank Malaysia’s Fees and Charges have been updated and will take effect on 16 July 2026.

Click here for the details of the update.
Click here to view the Fees and Charges.

Thank you.

Al Rajhi Banking & Investment Corporation (Malaysia) Bhd
[Registration Number 200501036909 (719057-X)]
 

Dear customers,

We are pleased to inform you that, effective 1 July 2026, alrajhi bank Malaysia will waive the RM1 fee for interbank cash withdrawal transactions at our self-service terminals, including Automated Teller Machines (ATMs), for all Malaysian debit cardholders. 

This move is taken as part of an industry-wide initiative by banks in Malaysia to make everyday banking more accessible, affordable, and convenient for customers.

This means that all Malaysian debit cardholders can now enjoy cash withdrawals at any of the 14,000 bank-operated ATMs or SRMs nationwide without paying any interbank withdrawal fee, regardless of which bank issued their debit cards.

For greater convenience and access to real-time payments, we encourage customers to continue using seamless and secure digital banking services such as online banking, card payments, and DuitNow QR for their daily transactions.

alrajhi bank Malaysia

Dear customers,

To help ensure smooth processing of cheque transactions and reduce the risk of delays or fraud, customers are encouraged to observe the following good practices when issuing or depositing cheques.

For cheque depositors
Please ensure the following details are clearly provided on the back of the cheque when depositing them at our branches or Cheque Deposit Machines (CDMs):

• Account number to be credited  
• Full name  
• Contact number
• Specific payment description

Examples:

• Invoice 4582-Office Supplies
• Rental Payment – April 2026

Incomplete or unclear information will result in delays in cheque processing.

Keep a copy of the deposit slip or transaction receipt for your records and future reference.

For cheque issuers

Customers issuing cheques are reminded to:

• Ensure sufficient funds are available in the account before issuing cheques. Returned cheques due to insufficient funds will delay transactions, resulting in extra charges, and may affect your account’s standing.
• Verify that the date, amount, and payee details are correctly written.
• Avoid signing blank cheques.
• Keep cheque books securely and report any lost or stolen cheques immediately

• Do not leave any fields blank when issuing a cheque.

• Avoid issuing partially completed cheques.

• Ensure the amount written in words matches the amount in numbers.

• Avoid overwriting or making excessive corrections on the cheque, as this may lead to rejection.

Cheque fraud awareness
Customers are advised to exercise caution when accepting cheques from unknown parties or for transactions that appear suspicious. Please verify cheque details carefully and avoid sharing cheque images or banking information unnecessarily.

Cheque fraud can also take several forms:

• Altered cheques – details such as amount or payee are changed
• Counterfeit cheques – fake cheques made to look real
• Overpayment scams – you’re asked to refund part of a cheque before it clears

The Bank may contact customers for additional verification or supporting information where required as part of our security and operational processes.

The Bank may also decline or not process any cheque if it is linked to activities that do not comply with Shariah principles. Customers are responsible for ensuring their cheque usage is in line with permitted activities.

For assistance, please contact our 24/7 Customer Care team at 03-2332 6000.

Prefer faster, safer payments?

Digital transfers offer quicker and more secure ways to move money without the delays of cheques. With DuitNow Transfer, you can instantly send and receive funds between your bank accounts and eWallets. DuitNow Online Banking/Wallets (OBW) enables smoother, faster payments with participating merchants, while DuitNow AutoDebit lets you automate bills and subscriptions securely with one-time consent.

👉 Don’t have the app yet? Download MY alrajhi today to get started with DuitNow Transfer.

For more details go to www.alrajhibank.com.my/MY-alrajhi 

Thank you for banking with us

alrajhi bank Malaysia

We’ve transformed our branch services

Our selected branches have now been successfully transformed into Smart Financial Centers (SFCs). We’d like to share what’s new and how you can continue to access our services smoothly.

Several alrajhi bank Malaysia branches across the country were transformed into Smart Financial Centers (SFCs) between 23 February 2026 and 4 March 2026.

These centers are designed to make your banking experience simpler through digital and self-service options. As part of this transformation, some over-the-counter (OTC) services have been discontinued, and a few locations will be gradually phased out.

Branches with no changes

The following branches continue to operate as full-service branches:

• Bangsar
• Kuching

Branches now operating as Smart Financial Centers

Transitioned on 23 February 2026

• Penang
• Kuala Lumpur
• Ipoh
• Sungai Petani
• Kota Bharu
• Kota Damansara
• Melaka

Transitioned on 4 March 2026

• Kota Kinabalu
• Johor Bahru
• Shah Alam
• Kuantan

Services no longer available at Smart Financial Centers

To support a more streamlined digital experience, the following services have been discontinued at SFCs:

• Cash deposits and withdrawals over the counter
• Notes exchange
• Cashier's order issuance
• Cheque encashment and OTC cheque deposits
• Financing-related statement requests and early statements
• Deceased account notifications/takaful claims for financing
• Physical gold selling
• Safe deposit box services (also discontinued at branches)

Upcoming closures

Some Smart Financial Centers will be closing in stages:

26 June 2026

• Kota Damansara
• Sungai Petani
• Kota Bharu

30 June 2026

• Melaka
• Kuantan

29 July 2026

• Ipoh
• Kuala Lumpur

Banking anytime, anywhere

You can continue managing your finances through our digital and self-service options:

Digital banking

• MY alrajhi mobile app (Personal banking)
• alrajhicashbiz@24seven (Business banking)

Self-service banking

• Automated Teller Machines (ATM) and Cash Deposit Machines (CDM)
• MEPS ATM network nationwide

✅ Enjoy up to 3 free MEPS cash withdrawals every month with your alrajhi bank Malaysia debit card
✅ Cash deposit services remain available at selected MEPS ATM

We’re here to support you

We understand that changes like these can take some getting used to, and we’re here to help every step of the way.

• Our teams are available at Smart Financial Centers to guide you
• Full counter services remain available at Bangsar and Kuching branches
• You continue to have uninterrupted access to your accounts and banking services

📞 Customer Care (24/7): 03 2332 6000
🌐 Visit our Contact Us page and our Important Notices for the latest branch and service updates

Thank you for your continued trust and support as we transform your banking experience.

alrajhi bank Malaysia

Click here for FAQ

Dear customers,

We want to ensure you continue to enjoy all our services. To support customers who are still transitioning to supported devices, those using Huawei devices may access the MY alrajhi app until 15 June 2026, subject to further review and operational requirements.

 
We strongly encourage affected customers to transition to supported Android or iOS devices before 15 June 2026 to ensure uninterrupted access to digital banking services. Supported devices are those on:

• Android 11 and above

• iOS 16 and above

Please note that when support for Huawei devices ends:

• Customers may no longer be able to access the MY alrajhi app on Huawei devices.

• Future app updates, features, and security enhancements will not be available on Huawei devices. 

• Customers may continue to perform selected banking transactions via our branches, Smart Financial Centers, and ATM. 

• Customers may continue to use their alrajhi bank Malaysia debit cards for payments.

We appreciate your understanding and cooperation as we continue to enhance the security and reliability of our digital banking services. 
 
For assistance, please contact our 24/7 Customer Care team at 03-2332 6000.

Thank you. 
alrajhi bank Malaysia

Dear customers,

Please be informed that alrajhi bank Malaysia will discontinue all Gold-i services at all branches effective 1 July 2026. Following this date, Gold-i services will no longer be available at alrajhi bank Malaysia. 

If you wish to sell your gold holdings to the Bank, provided the gold was originally purchased from alrajhi bank Malaysia under Gold-i, all requests must be completed before 4.00pm on 30 June 2026.

To sell your gold, please schedule an appointment by contacting our Customer Care team at +603 2332 6000. Do note that the Bank only accepts Gold-i sale transactions for a minimum of 200g.

We understand this change may impact customers with existing gold holdings, and we remain committed to supporting our customers with guidance on alternative options for their gold holdings as and when needed.

We sincerely apologize for any inconvenience this discontinuation may cause, and we appreciate your understanding as we make this change.

For assistance, please contact your Relationship Manager, visit any branch, or call our 24/7 Customer Care team at +603 2332 6000.

Thank you for banking with us

alrajhi bank Malaysia

Click here for FAQ.

alrajhi bank Malaysia updated its Personal Data Protection Notice on 20 May 2026.

The notice is available on this website under I need to know > Personal Data Protection Notice.  We encourage you to read it at your convenience.

Your continued use of our products and services following this notice constitutes your acknowledgement of the updated Personal Data Protection Notice.

Should you have any questions, please contact our Customer Care team at +603 2332 6000 or email customersupport@alrajhibank.com.my.

Dear Valued Customers, 

Please be informed that alrajhi bank Malaysia’s Fees and Charges have been updated and will take effect on 26th May 2026. 

Click here for the details of the update. 
Click here to view the Fees and Charges. 

Thank you. 

Al Rajhi Banking & Investment Corporation (Malaysia) Bhd 
[Registration Number 200501036909 (719057-X)]

Dear customers,

Please be advised that, with immediate effect, stamp duty paid for cheque books is non-refundable.
As such, alrajhi bank Malaysia will not issue refunds for stamp duty on unused or returned cheque leaves.

To avoid unnecessary charges, we encourage you to request cheque books only when needed.
 

Thank you for banking with us.
 

alrajhi bank Malaysia
 

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

Please be informed that the Al Rajhi Banking & Investment Corporation (Malaysia) Bhd Online Banking Terms and Conditions have been updated and revised. 

If you are an existing customer, the revised Terms and Conditions will take effect on 25 March 2026, except for Clauses 1.4(e) and (f), which will take effect immediately if you are using new DuitNow Online Banking/Wallet services or the DuitNow AutoDebit services. 

If you are a new customer, the revised Terms and Conditions will take effect immediately. 

This revised Terms and Conditions is also accessible on our website under the “Terms and Conditions” page and on the MY alrajhi app.

Customers are advised to review the updated Terms and Conditions to understand the changes.

By continuing to access or use our Online Banking services on or after the effective date, customers will be deemed to have read, understood, and accepted the revised Terms and Conditions. 

Thank you for banking with us.

alrajhi bank Malaysia

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

Dear customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

Dear Valued Customers,

Please be informed that alrajhi bank Malaysia’s Fees and Charges have been updated and will take effect on 18^th March 2026.

Click here for the details of the update.

Click here to view the Fees and Charges.

Thank you.

Al Rajhi Banking & Investment Corporation (Malaysia) Bhd

[Registration Number 200501036909 (719057-X)]

As part of our ongoing commitment to enhancing customer experience, several alrajhi bank Malaysia branches across the country will be transformed into Smart Financial Centers (SFCs) between 23 February 2026 and 4 March 2026.

These centers will offer faster and more convenient service through digital and self-service channels. As part of this transformation, several over-the-counter (OTC) services will be discontinued, and in some locations, branches will be phased out. 

Full-fledged branches with no change in operations

• Bangsar
• Kuching

Branches transitioning into Smart Financial Centers

Transitioning on 23 February 2026

• Penang
• Kuala Lumpur
• Ipoh
• Sungai Petani
• Kota Bharu
• Kota Damansara
• Melaka

Transitioning on 4 March 2026

• Kota Kinabalu
• Johor Bahru
• Shah Alam
• Kuantan

The following services will no longer be available at all Smart Financial Centers

• Over-the-counter cash deposit
• Over-the-counter cash withdrawal
• Notes exchange
• Cashier's order issuance
• Cheque encashment
• Over-the-counter cheque deposit
• Early statement request for financing products
• Notification of deceased customer/takaful claims for financing products
• Statement request for financing products
• Physical gold purchase/selling
• Safe deposit box services

The following Smart Financial Centers will be closed permanently 

Closing on 26 June 2026

• Kota Damansara
• Sungai Petani
• Kota Bharu 

Closing on 30 June 2026

• Melaka
• Kuantan

Closing on 29 July 2026

• Ipoh
• Kuala Lumpur 

Continue banking with ease through our digital and self-service channels

Digital banking

• Personal banking: MY alrajhi mobile app
• Business banking: alrajhicashbiz@24seven online platform

Self-service terminals

• Automated Teller Machines (ATM)
• Cash Deposit Machines (CDM)

MEPS ATM network 

• alrajhi bank Malaysia debit cardholders get up to three free cash withdrawals per month
• Cash deposit services at selected MEPS ATMs

We’re here to support you

We are committed to ensuring uninterrupted access to all banking services throughout this transition.

• For inquiries, please contact Customer Care at 03 2332 6000.
• For updates on branch locations and available services, go to our Contact Us page.

Thank you for your understanding and continued support as we enhance our services to serve you better.

alrajhi bank Malaysia

Frequently asked questions (FAQ)

This FAQ was updated on 23 February 2026.

Why are alrajhi bank Malaysia branches becoming Smart Financial Centers? 

This change is part of alrajhi bank Malaysia’s digital transformation journey, allowing the Bank to deliver faster, more convenient, and more efficient services through digital and self-service channels.  

When will branches become Smart Financial Centers? 

The change takes effect from 23 February 2026. 

Transitioning on 23 February 2026

• Penang
• Kuala Lumpur
• Ipoh
• Sungai Petani
• Kota Bharu
• Kota Damansara
• Melaka 

Transitioning on 4 March 2026

• Kota Kinabalu
• Johor Bahru
• Shah Alam
• Kuantan

What services will still be available at the branch after it becomes a Smart Financial Center? 

After the transition, Smart Financial Centers will focus on advisory, service support, and digital banking assistance. Automated Teller Machines (ATM) and Cash Deposit Machines (CDM) at all branches/Smart Financial Centers will remain available.

Is the Bank closing its branches?

Yes, 7 of our branches will close, but we have transformed 6 others into Smart Financial Centers. These new centers are designed to give you a more modern, seamless, and convenient banking experience, with personalized support. 

Are the branches closing immediately? 

No, the branches will not be closing immediately. Instead, they will operate as Smart Financial Centers. These centers will continue to serve customers during the transition period and will be gradually closed, with closures occurring on 26 June, 30 June, and 29 July 2026.

Why is alrajhi bank Malaysia closing branches? 

This change reflects how customers are increasingly banking digitally. The Bank is evolving how services are delivered, not reducing its presence. Customers will continue to have access to branches, ATMs, digital banking platforms, and our Customer Care team. 

Will my accounts, cards, or banking arrangements change? 

No, your accounts and cards will remain unchanged. 

Will I still be able to access my money after this change? 

Yes. Customers will continue to have uninterrupted access to all banking services. Only certain over-the-counter (OTC) cash services at Smart Financial Centers will stop. ATM and CDM services at all branches/Smart Financial Centers remain available and digital banking services remain fully accessible.  

Services discontinued OTC 

• Cash deposit 

• Cash withdrawal 

• Notes exchange 

• Cashier’s Order issuance 

• Cheque encashment 

• Over the counter cheque deposit 

• Early statement request for financing products 

• Notification of deceased customer/takaful claims for financing products 

• Statement request for financing products 

• Physical gold purchase/selling 

• Safe deposit box services 

Customers can still access the following services at Smart Financial Centers: 

• ATM & CDM services (Available until full branch closure)
• Digital banking assistance – Help with MY alrajhi mobile app and online banking
• Account-related enquiries – Balance checks, account information, general servicing
• Product information and guidance – Financing, deposits, savings, and other banking products
• Customer service support – Issue resolution, service requests, and enquiries
• Assistance for senior citizens and customers with disabilities – including guided support and in-person help 

Where cash services will still be available 

• All alrajhi bank Malaysia ATMs and CDMs
• MEPS ATM network nationwide
• Over the counter at alrajhi bank Malaysia Bangsar branch and Kuching branch. 

Where else can I withdraw or deposit cash besides going to the branch? 

Customers may continue using any alrajhi bank Malaysia ATM and CDM and withdraw or deposit cash using the MEPS ATM network nationwide.  

Are ATM withdrawals still free? 

Cash withdrawals at any alrajhi bank Malaysia ATM remains free-of-charge and all alrajhi bank Malaysia debit cardholders enjoy up to three free cash withdrawals per month at all MEPS ATM nationwide. 

How can I do my daily banking without visiting a branch? 

• For personal banking, please use the MY alrajhi mobile banking app
• For business banking, please use alrajhicashbiz@24seven online banking platform. 

What if I’m not comfortable using digital banking? 

Our employees at the Smart Financial Centers can provide step-by-step guidance, and customers may also visit our Bangsar or Kuching branch for traditional counter services. 

What support is available for customers? 

Our customers will continue to receive in-person assistance at the Smart Financial Centers. Staff will be available to guide them through digital banking or help with their enquiries during their visit.  

Will all customers be forced to use digital banking only? 

No. Customers who require additional assistance will continue to receive in-person support and may choose to visit our other branches that offer traditional counter services. 

I visit my branch frequently, traveling to another alrajhi bank Malaysia branch will be difficult. 

There are alternative ways of banking with us that could reduce the need to visit a branch as often, as most of our services are also now available on MY alrajhi. If you need more information, we will be happy to discuss the options available to you. 

I would like to close my alrajhi bank Malaysia accounts. Who should I speak to? 

We apologize for any inconvenience caused and would like to assure you that you may continue to bank with us at any of our other branches. If you need more information, we will be happy to discuss the options available to you. 

Who can I contact if I still have questions or concerns? 

Customers may contact our 24/7 Customer Care team at 03-2332 6000 for assistance. 

Where can I check the latest branch and service updates? 

Customers can visit the Contact Us page and our Important Notices pages on this website for the latest updates. 

We would like to inform the public that, effective 4 March 2026, our Johor Bahru branch will be turned into a Smart Financial Centre as part of our ongoing digital transformation journey. This allows us to deliver faster, more convenient, and more efficient banking services through enhanced digital and self-service channels. As part of this change, cash transactions over the counter will no longer be available at this location.

Digital banking Services

With this shift, we are placing greater emphasis on our digital banking platforms to give customers seamless access to the services they need. They can now manage their accounts, transfer funds, and access a wide range of services through our enhanced digital channels, beyond traditional banking methods entirely at their convenience.

Personal banking: MY alrajhi mobile app

Business banking: alrajhicashbiz@24seven online banking platform

ATM banking services

Customers may also continue to perform cash withdrawals, deposits, and other essential transactions through our extensive ATM network. This includes:

• Up to three free cash withdrawals at zero fee via the MEPS ATM network per month.
• Cash deposit services are available at selected MEPS ATMs.

Important  

Please be assured that you will continue to have uninterrupted access to our full range of banking services throughout the transition period.

For the latest updates on branch locations and banking services, please visit our Contact us page.

For further enquiries, members of the public may contact Customer Care at 03 2332 6000.

alrajhi bank Malaysia will continue to manage customer service continuity and operational requirements prudently, and thanks its customers, staff, and stakeholders for their understanding as the Bank progresses its digital transformation initiatives. 

Dear customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

We would like to inform the public that, effective 4 March 2026, our Kota Kinabalu branch will be turned into a Smart Financial Centre as part of our ongoing digital transformation journey. This allows us to deliver faster, more convenient, and more efficient banking services through enhanced digital and self-service channels. As part of this change, cash transactions over the counter will no longer be available at this location.

Digital banking Services

With this shift, we are placing greater emphasis on our digital banking platforms to give customers seamless access to the services they need. They can now manage their accounts, transfer funds, and access a wide range of services through our enhanced digital channels, beyond traditional banking methods entirely at their convenience.

Personal banking: MY alrajhi mobile app

Business banking: alrajhicashbiz@24seven online banking platform

ATM banking services

Customers may also continue to perform cash withdrawals, deposits, and other essential transactions through our extensive ATM network. This includes:

• Up to three free cash withdrawals at zero fee via the MEPS ATM network per month.
• Cash deposit services are available at selected MEPS ATMs.

Important  

Please be assured that you will continue to have uninterrupted access to our full range of banking services throughout the transition period.

For the latest updates on branch locations and banking services, please visit our Contact us page.

For further enquiries, members of the public may contact Customer Care at 03 2332 6000.

alrajhi bank Malaysia will continue to manage customer service continuity and operational requirements prudently, and thanks its customers, staff, and stakeholders for their understanding as the Bank progresses its digital transformation initiatives. 

We would like to inform the public that, effective 4 March 2026, our Kuantan branch will be turned into a Smart Financial Centre as part of our ongoing digital transformation journey. This allows us to deliver faster, more convenient, and more efficient banking services through enhanced digital and self-service channels. As part of this change, cash transactions over the counter will no longer be available at this location.

Digital banking Services

With this shift, we are placing greater emphasis on our digital banking platforms to give customers seamless access to the services they need. They can now manage their accounts, transfer funds, and access a wide range of services through our enhanced digital channels, beyond traditional banking methods entirely at their convenience.

Personal banking: MY alrajhi mobile app

Business banking: alrajhicashbiz@24seven online banking platform

ATM banking services

Customers may also continue to perform cash withdrawals, deposits, and other essential transactions through our extensive ATM network. This includes:

• Up to three free cash withdrawals at zero fee via the MEPS ATM network per month.
• Cash deposit services are available at selected MEPS ATMs.

Following this transformation, the Kuantan branch will be gradually phased out and closed on 30 June 2026. To ensure continuity of service, customers may visit our branch in Bangsar or any of our branches nationwide.  

Important  

Please be assured that you will continue to have uninterrupted access to our full range of banking services throughout the transition period.

For the latest updates on branch locations and banking services, please visit our Contact us page.

For further enquiries, members of the public may contact Customer Care at 03 2332 6000.

alrajhi bank Malaysia will continue to manage customer service continuity and operational requirements prudently, and thanks its customers, staff, and stakeholders for their understanding as the Bank progresses its digital transformation initiatives. 

We would like to inform the public that, effective 4 March 2026, our Shah Alam branch will be turned into a Smart Financial Centre as part of our ongoing digital transformation journey. This allows us to deliver faster, more convenient, and more efficient banking services through enhanced digital and self-service channels. As part of this change, cash transactions over the counter will no longer be available at this location.

Digital banking Services

With this shift, we are placing greater emphasis on our digital banking platforms to give customers seamless access to the services they need. They can now manage their accounts, transfer funds, and access a wide range of services through our enhanced digital channels, beyond traditional banking methods entirely at their convenience.

Personal banking: MY alrajhi mobile app

Business banking: alrajhicashbiz@24seven online banking platform

ATM banking services

Customers may also continue to perform cash withdrawals, deposits, and other essential transactions through our extensive ATM network. This includes:

• Up to three free cash withdrawals at zero fee via the MEPS ATM network per month.
• Cash deposit services are available at selected MEPS ATMs.

Important  

Please be assured that you will continue to have uninterrupted access to our full range of banking services throughout the transition period.

For the latest updates on branch locations and banking services, please visit our Contact us page.

For further enquiries, members of the public may contact Customer Care at 03 2332 6000.

alrajhi bank Malaysia will continue to manage customer service continuity and operational requirements prudently, and thanks its customers, staff, and stakeholders for their understanding as the Bank progresses its digital transformation initiatives. 

Dear customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

We would like to inform the public that, effective 23 February 2026, our Melaka branch will be turned into a Smart Financial Centre as part of our ongoing digital transformation journey. This allows us to deliver faster, more convenient, and more efficient banking services through enhanced digital and self-service channels. As part of this change, cash transactions over the counter will no longer be available at this location.

Digital banking Services

With this shift, we are placing greater emphasis on our digital banking platforms to give customers seamless access to the services they need. They can now manage their accounts, transfer funds, and access a wide range of services through our enhanced digital channels, beyond traditional banking methods entirely at their convenience.

Personal banking: MY alrajhi mobile app

Business banking: alrajhicashbiz@24seven online banking platform

ATM banking services

Customers may also continue to perform cash withdrawals, deposits, and other essential transactions through our extensive ATM network. This includes:

• Up to three free cash withdrawals at zero fee via the MEPS ATM network per month.
• Cash deposit services are available at selected MEPS ATMs.

Following this transformation, the Melaka branch will be gradually phased out and closed on 30 June 2026. To ensure continuity of service, customers may visit our branch in Bangsar or any of our branches nationwide.  

Important  

Please be assured that you will continue to have uninterrupted access to our full range of banking services throughout the transition period.

For the latest updates on branch locations and banking services, please visit our Contact us page.

For further enquiries, members of the public may contact Customer Care at 03 2332 6000.

alrajhi bank Malaysia will continue to manage customer service continuity and operational requirements prudently, and thanks its customers, staff, and stakeholders for their understanding as the Bank progresses its digital transformation initiatives. 

Dear customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

We would like to inform the public that, effective 23 February 2026, our Kota Damansara branch will be turned into a Smart Financial Centre as part of our ongoing digital transformation journey. This allows us to deliver faster, more convenient, and more efficient banking services through enhanced digital and self-service channels. As part of this change, cash transactions over the counter will no longer be available at this location.

Digital banking Services

With this shift, we are placing greater emphasis on our digital banking platforms to give customers seamless access to the services they need. They can now manage their accounts, transfer funds, and access a wide range of services through our enhanced digital channels, beyond traditional banking methods entirely at their convenience.

Personal banking: MY alrajhi mobile app

Business banking: alrajhicashbiz@24seven online banking platform

ATM banking services

Customers may also continue to perform cash withdrawals, deposits, and other essential transactions through our extensive ATM network. This includes:

• Up to three free cash withdrawals at zero fee via the MEPS ATM network per month.
• Cash deposit services are available at selected MEPS ATMs.

Following this transformation, the Kota Damansara branch will be gradually phased out and closed on 26 June 2026. To ensure continuity of service, customers may visit our branch in Shah Alam or any of our branches nationwide.  

Important  

Please be assured that you will continue to have uninterrupted access to our full range of banking services throughout the transition period.

For the latest updates on branch locations and banking services, please visit our Contact us page.

For further enquiries, members of the public may contact Customer Care at 03 2332 6000.

alrajhi bank Malaysia will continue to manage customer service continuity and operational requirements prudently, and thanks its customers, staff, and stakeholders for their understanding as the Bank progresses its digital transformation initiatives. 

Click here for FAQ

Dear customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

We would like to inform the public that, effective 23 February 2026, our Kota Bharu branch will be turned into a Smart Financial Centre as part of our ongoing digital transformation journey. This allows us to deliver faster, more convenient, and more efficient banking services through enhanced digital and self-service channels. As part of this change, cash transactions over the counter will no longer be available at this location.

Digital banking Services

With this shift, we are placing greater emphasis on our digital banking platforms to give customers seamless access to the services they need. They can now manage their accounts, transfer funds, and access a wide range of services through our enhanced digital channels, beyond traditional banking methods entirely at their convenience.

Personal banking: MY alrajhi mobile app

Business banking: alrajhicashbiz@24seven online banking platform

ATM banking services

Customers may also continue to perform cash withdrawals, deposits, and other essential transactions through our extensive ATM network. This includes:

• Up to three free cash withdrawals at zero fee via the MEPS ATM network per month.
• Cash deposit services are available at selected MEPS ATMs.

Following this transformation, the Kota Bharu branch will be gradually phased out and closed on 26 June 2026. To ensure continuity of service, customers may visit our branch in Penang or any of our branches nationwide.  

Important  

Please be assured that you will continue to have uninterrupted access to our full range of banking services throughout the transition period.

For the latest updates on branch locations and banking services, please visit our Contact us page.

For further enquiries, members of the public may contact Customer Care at 03 2332 6000.

alrajhi bank Malaysia will continue to manage customer service continuity and operational requirements prudently, and thanks its customers, staff, and stakeholders for their understanding as the Bank progresses its digital transformation initiatives. 

We would like to inform the public that, effective 23 February 2026, our Sungai Petani branch will be turned into a Smart Financial Centre as part of our ongoing digital transformation journey. This allows us to deliver faster, more convenient, and more efficient banking services through enhanced digital and self-service channels. As part of this change, cash transactions over the counter will no longer be available at this location.

Digital banking Services

With this shift, we are placing greater emphasis on our digital banking platforms to give customers seamless access to the services they need. They can now manage their accounts, transfer funds, and access a wide range of services through our enhanced digital channels, beyond traditional banking methods entirely at their convenience.

Personal banking: MY alrajhi mobile app

Business banking: alrajhicashbiz@24seven online banking platform

ATM banking services

Customers may also continue to perform cash withdrawals, deposits, and other essential transactions through our extensive ATM network. This includes:

• Up to three free cash withdrawals at zero fee via the MEPS ATM network per month.
• Cash deposit services are available at selected MEPS ATMs.

Following this transformation, the Sungai Petani branch will be gradually phased out and closed on 26 June 2026. To ensure continuity of service, customers may visit our branch in Penang or any of our branches nationwide.  

Important  

Please be assured that you will continue to have uninterrupted access to our full range of banking services throughout the transition period.

For the latest updates on branch locations and banking services, please visit our Contact us page.

For further enquiries, members of the public may contact Customer Care at 03 2332 6000.

alrajhi bank Malaysia will continue to manage customer service continuity and operational requirements prudently, and thanks its customers, staff, and stakeholders for their understanding as the Bank progresses its digital transformation initiatives. 

Dear customer,

Please be informed that alrajhi bank Malaysia’s Fees and Charges have been updated and will take effect on 17th February 2026.

Click here for the details of the update.
Click here to view the Fees and Charges.
 

Thank you.

Al Rajhi Banking & Investment Corporation (Malaysia) Bhd
[Registration Number 200501036909 (719057-X)]

We would like to inform the public that, effective 23 February 2026, our Penang branch will be turned into a Smart Financial Centre as part of our ongoing digital transformation journey. This allows us to deliver faster, more convenient, and more efficient banking services through enhanced digital and self-service channels. As part of this change, cash transactions over the counter will no longer be available at this location.

Digital banking Services

With this shift, we are placing greater emphasis on our digital banking platforms to give customers seamless access to the services they need. They can now manage their accounts, transfer funds, and access a wide range of services through our enhanced digital channels, beyond traditional banking methods entirely at their convenience.

Personal banking: MY alrajhi mobile app

Business banking: alrajhicashbiz@24seven online banking platform

ATM banking services

Customers may also continue to perform cash withdrawals, deposits, and other essential transactions through our extensive ATM network. This includes:

• Up to three free cash withdrawals at zero fee via the MEPS ATM network per month.
• Cash deposit services are available at selected MEPS ATMs.

Important  

Please be assured that you will continue to have uninterrupted access to our full range of banking services throughout the transition period.

For the latest updates on branch locations and banking services, please visit our Contact us page.

For further enquiries, members of the public may contact Customer Care at 03 2332 6000.

alrajhi bank Malaysia will continue to manage customer service continuity and operational requirements prudently, and thanks its customers, staff, and stakeholders for their understanding as the Bank progresses its digital transformation initiatives. 

We would like to inform the public that, effective 23 February 2026, our Ipoh branch will be turned into a Smart Financial Centre as part of our ongoing digital transformation journey. This allows us to deliver faster, more convenient, and more efficient banking services through enhanced digital and self-service channels. As part of this change, cash transactions over the counter will no longer be available at this location.

Digital banking Services

With this shift, we are placing greater emphasis on our digital banking platforms to give customers seamless access to the services they need. They can now manage their accounts, transfer funds, and access a wide range of services through our enhanced digital channels, beyond traditional banking methods entirely at their convenience.

Personal banking: MY alrajhi mobile app

Business banking: alrajhicashbiz@24seven online banking platform

ATM banking services

Customers may also continue to perform cash withdrawals, deposits, and other essential transactions through our extensive ATM network. This includes:

• Up to three free cash withdrawals at zero fee via the MEPS ATM network per month.
• Cash deposit services are available at selected MEPS ATMs.

Following this transformation, the Ipoh branch will be gradually phased out and closed on 29 July 2026. To ensure continuity of service, customers may visit our branch in Penang or any of our branches nationwide.  

Important  

Please be assured that you will continue to have uninterrupted access to our full range of banking services throughout the transition period.

For the latest updates on branch locations and banking services, please visit our Contact us page.

For further enquiries, members of the public may contact Customer Care at 03 2332 6000.

alrajhi bank Malaysia will continue to manage customer service continuity and operational requirements prudently, and thanks its customers, staff, and stakeholders for their understanding as the Bank progresses its digital transformation initiatives. 

We would like to inform the public that, effective 23 February 2026, our Kuala Lumpur (KL Main) branch will be turned into a Smart Financial Centre as part of our ongoing digital transformation journey. This allows us to deliver faster, more convenient, and more efficient banking services through enhanced digital and self-service channels. As part of this change, cash transactions over the counter will no longer be available at this location.

Digital banking Services

With this shift, we are placing greater emphasis on our digital banking platforms to give customers seamless access to the services they need. They can now manage their accounts, transfer funds, and access a wide range of services through our enhanced digital channels, beyond traditional banking methods entirely at their convenience.

Personal banking: MY alrajhi mobile app

Business banking: alrajhicashbiz@24seven online banking platform

ATM banking services

Customers may also continue to perform cash withdrawals, deposits, and other essential transactions through our extensive ATM network. This includes:

• Up to three free cash withdrawals at zero fee via the MEPS ATM network per month.
• Cash deposit services are available at selected MEPS ATMs.

Following this transformation, the KL Main branch will be gradually phased out and closed on 29 July 2026. To ensure continuity of service, customers may visit our branch in Bangsar or any of our branches nationwide.  

Important  

Please be assured that you will continue to have uninterrupted access to our full range of banking services throughout the transition period.

For the latest updates on branch locations and banking services, please visit our Contact us page.

For further enquiries, members of the public may contact Customer Care at 03 2332 6000.

alrajhi bank Malaysia will continue to manage customer service continuity and operational requirements prudently, and thanks its customers, staff, and stakeholders for their understanding as the Bank progresses its digital transformation initiatives. 

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

We would like to inform our Affluent Banking and Diamond Affluent customers that there will be a change in profit rates, together with a refreshed profit rate structure for eligible savings balances, effective 15 January 2026.
The existing two-tier structure will be extended into a four-tier structure to provide clearer differentiation across balance levels and to better reward customers who maintain higher savings balances with us.
 

Revised profit rates and tiers (effective 15 January 2026)

How your profit is calculated

•    Your entire end-of-day balance will earn one single profit rate, based on the tier it falls into.
•    Profit is accrued daily and paid monthly.
•    Customers who maintain higher balances will enjoy higher profit rates, as a thank you for saving with alrajhi bank Malaysia

We remain committed to supporting our customers’ long-term financial goals and will continue to offer a range of solutions to help manage and accumulate wealth meaningfully. 

If you have any questions or would like further clarification, please contact your Relationship Manager or visit the nearest alrajhi bank Malaysia branch.

Thank you for banking with us.
alrajhi bank Malaysia 
 

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

Starting 8 January 2026, we will refresh the profit rate structure for the DuitPlus Savings Account‑i. This update allows us to offer clearer, more rewarding tiers that better support your financial goals.

What’s changing?

The existing four-tier profit rate structure has been simplified into a three-tier structure, designed to make your earnings more transparent and even more aligned with your savings habits.

The revised profit rates effective 8 January 2026 are:

What this means for you

•    Your entire end of day balance will earn one single profit rate, based on the tier it falls into.
•    Profit continues to be accrued daily and paid monthly, so your savings keep accumulating steadily.
•    Customers who maintain higher balances will continue to enjoy enhanced profit rates as a thank you for your commitment to saving with us.

We understand that this change may result in a lower profit rate for some customers, and we want to be transparent about that. Our goal is to continue offering options that help every customer grow their savings meaningfully, so we are also expanding our rewards and promotions to give you even more ways to benefit. 

Earn more with alrajhi bank Malaysia

Savings Pots at 3.08% p.a.

Enjoy 3.08% profit p.a. on all balances in your DuitPlus Savings Account-i Savings Pots perfect for customers who want consistent returns while setting aside money for specific goals.

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia

Dear Valued Customers,

Please be advised that due to a system upgrading exercise, you may experience temporary service disruptions during this period:

Our apologies for any inconvenience caused. Should you have further queries, please contact our Customer Care at +603 2332 6000.

alrajhi bank Malaysia