Important Notices

Dear customers,

To help ensure smooth processing of cheque transactions and reduce the risk of delays or fraud, customers are encouraged to observe the following good practices when issuing or depositing cheques.

For cheque depositors
Please ensure the following details are clearly provided on the back of the cheque when depositing them at our branches or Cheque Deposit Machines (CDMs):

• Account number to be credited  
• Full name  
• Contact number
• Specific payment description

Examples:

• Invoice 4582-Office Supplies
• Rental Payment – April 2026

Incomplete or unclear information will result in delays in cheque processing.

Keep a copy of the deposit slip or transaction receipt for your records and future reference.

For cheque issuers

Customers issuing cheques are reminded to:

• Ensure sufficient funds are available in the account before issuing cheques. Returned cheques due to insufficient funds will delay transactions, resulting in extra charges, and may affect your account’s standing.
• Verify that the date, amount, and payee details are correctly written.
• Avoid signing blank cheques.
• Keep cheque books securely and report any lost or stolen cheques immediately

• Do not leave any fields blank when issuing a cheque.

• Avoid issuing partially completed cheques.

• Ensure the amount written in words matches the amount in numbers.

• Avoid overwriting or making excessive corrections on the cheque, as this may lead to rejection.

Cheque fraud awareness
Customers are advised to exercise caution when accepting cheques from unknown parties or for transactions that appear suspicious. Please verify cheque details carefully and avoid sharing cheque images or banking information unnecessarily.

Cheque fraud can also take several forms:

• Altered cheques – details such as amount or payee are changed
• Counterfeit cheques – fake cheques made to look real
• Overpayment scams – you’re asked to refund part of a cheque before it clears

The Bank may contact customers for additional verification or supporting information where required as part of our security and operational processes.

The Bank may also decline or not process any cheque if it is linked to activities that do not comply with Shariah principles. Customers are responsible for ensuring their cheque usage is in line with permitted activities.

For assistance, please contact our 24/7 Customer Care team at 03-2332 6000.

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For more details go to www.alrajhibank.com.my/MY-alrajhi 

Thank you for banking with us

alrajhi bank Malaysia