Important Notices

We would like to inform the public that, effective 4 March 2026, our Johor Bahru branch will be turned into a Smart Financial Centre as part of our ongoing digital transformation journey. This allows us to deliver faster, more convenient, and more efficient banking services through enhanced digital and self-service channels. As part of this change, cash transactions over the counter will no longer be available at this location.

Digital banking Services

With this shift, we are placing greater emphasis on our digital banking platforms to give customers seamless access to the services they need. They can now manage their accounts, transfer funds, and access a wide range of services through our enhanced digital channels, beyond traditional banking methods entirely at their convenience.

Personal banking: MY alrajhi mobile app

Business banking: alrajhicashbiz@24seven online banking platform

ATM banking services

Customers may also continue to perform cash withdrawals, deposits, and other essential transactions through our extensive ATM network. This includes:

• Up to three free cash withdrawals at zero fee via the MEPS ATM network per month.
• Cash deposit services are available at selected MEPS ATMs.

Important  

Please be assured that you will continue to have uninterrupted access to our full range of banking services throughout the transition period.

For the latest updates on branch locations and banking services, please visit our Contact us page.

For further enquiries, members of the public may contact Customer Care at 03 2332 6000.

alrajhi bank Malaysia will continue to manage customer service continuity and operational requirements prudently, and thanks its customers, staff, and stakeholders for their understanding as the Bank progresses its digital transformation initiatives.