Important Notices

We’ve transformed our branch services

Our selected branches have now been successfully transformed into Smart Financial Centers (SFCs). We’d like to share what’s new and how you can continue to access our services smoothly.

Several alrajhi bank Malaysia branches across the country were transformed into Smart Financial Centers (SFCs) between 23 February 2026 and 4 March 2026.

These centers are designed to make your banking experience simpler through digital and self-service options. As part of this transformation, some over-the-counter (OTC) services have been discontinued, and a few locations will be gradually phased out.

Branches with no changes

The following branches continue to operate as full-service branches:

• Bangsar
• Kuching

Branches now operating as Smart Financial Centers

Transitioned on 23 February 2026

• Penang
• Kuala Lumpur
• Ipoh
• Sungai Petani
• Kota Bharu
• Kota Damansara
• Melaka

Transitioned on 4 March 2026

• Kota Kinabalu
• Johor Bahru
• Shah Alam
• Kuantan

Services no longer available at Smart Financial Centers

To support a more streamlined digital experience, the following services have been discontinued at SFCs:

• Cash deposits and withdrawals over the counter
• Notes exchange
• Cashier's order issuance
• Cheque encashment and OTC cheque deposits
• Financing-related statement requests and early statements
• Deceased account notifications/takaful claims for financing
• Physical gold selling
• Safe deposit box services (also discontinued at branches)

Upcoming closures

Some Smart Financial Centers will be closing in stages:

26 June 2026

• Kota Damansara
• Sungai Petani
• Kota Bharu

30 June 2026

• Melaka
• Kuantan

29 July 2026

• Ipoh
• Kuala Lumpur

Banking anytime, anywhere

You can continue managing your finances through our digital and self-service options:

Digital banking

• MY alrajhi mobile app (Personal banking)
• alrajhicashbiz@24seven (Business banking)

Self-service banking

• Automated Teller Machines (ATM) and Cash Deposit Machines (CDM)
• MEPS ATM network nationwide

✅ Enjoy up to 3 free MEPS cash withdrawals every month with your alrajhi bank Malaysia debit card
✅ Cash deposit services remain available at selected MEPS ATM

We’re here to support you

We understand that changes like these can take some getting used to, and we’re here to help every step of the way.

• Our teams are available at Smart Financial Centers to guide you
• Full counter services remain available at Bangsar and Kuching branches
• You continue to have uninterrupted access to your accounts and banking services

📞 Customer Care (24/7): 03 2332 6000
🌐 Visit our Contact Us page and our Important Notices for the latest branch and service updates

Thank you for your continued trust and support as we transform your banking experience.

alrajhi bank Malaysia

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