Important Notices

Dear customer,

Starting 20 June 2025, alrajhi bank Malaysia will discontinue SMS OTP for online card transactions. 

You will now approve your transactions securely through your MY alrajhi app, offering better protection and a smoother banking experience.

What this means for you:

• No more waiting for SMS codes
• Real-time approval in the app
• Enhanced security and convenience

What to do now:

• Ensure you’ve downloaded and activated the MY alrajhi app by 20 June 2025
• Turn on push notifications for real-time approval prompts

Note: A standard 12-hour cooling-off period will apply upon your first login on MY alrajhi.

We’re here to support you through this change. For more information, contact our 24-hour Customer Care team at +603-2332 6000.

Thank you,

alrajhi bank Malaysia