(Personal)
(Business)Contact us
Customer Care Hotline
- +603 2332 6000
- +603 2332 6062 (Fax)
Address
Al Rajhi Banking & Investment Corporation (Malaysia) Berhad
Ground Floor, East Block,
Wisma Golden Eagle Realty,
142-B Jalan Ampang, 50450
Kuala Lumpur, Malaysia.
Beware of fake Al Rajhi Bank website! Follow our security tips Here
Please be aware that there exists a cloned and copied Al Rajhi Bank Website as well as emails created for the purpose of deceiving unwary customers and members of the public. This fake site and emails have absolutely no affiliation with Al Rajhi Bank whatsoever and have been created with malevolent and impure intentions.
Do not fall prey to online scams and do not be a victim. Our customers are our top priority. Your banking safety and security is of utmost concern to us. As we continue to investigate these fraudulent violations of our privacy as well as our customer's rights, do take heed of the following precautionary measures and security tips.
Al Rajhi Bank NEVER sends out emails over matters regarding security or your account information. Please do not click any links sent via email from Al Rajhi Bank or from any party claiming to be affiliated with the bank.
Remember to always manually type https://www.alrajhibank.com.my into your internet browser for a secure online banking experience. Other clear indications that you are surfing the official Al Rajhi Bank site are the URL and the official Al Rajhi Bank masthead.
Check account balances, statements on a regular basis in order to detect any unauthorised transactions, error or discrepancy.
Please notify the Bank immediately for any unauthorised transaction via the following channels:
Guided by our values, we believe in providing Shariah-compliant banking products and services based on fair and honest Islamic principles that derive win-win lasting partnerships via our tailor-made solutions and customer care that respect and benefit your banking needs.
With this in mind, we have crafted and practiced the key commitments that lie at the heart of our Client Charter in our dealings with our customers.
Safety and security of operations in our financial services provision is of utmost importance in Al Rajhi Bank Malaysia. We place great emphasis in providing a protected and secured security infrastructure that prevents unauthorised access or data theft and make best efforts in ensuring that our third party vendors employ the same high standards of security, reliability and dependability. This high standard of stable and reliable security provides our customers the peace of mind to bank securely and confidentially with Al Rajhi Bank via our various channels including internet banking.
Being respectful of our customers' privacy concern, Al Rajhi Bank ensures that our customers' personal and financial information are maintained, protected and safeguarded at all times and will not be shared by any unauthorised parties in any unlawful and unauthorised manner.
By understanding our customers' banking needs, we strive to provide our customers with products and services that are best suited and beneficial for them. At Al Rajhi Bank, our staff are continuously trained to enable them to service customers effectively and maintain consistent and efficient quality service of high standards of professionalism that reflect our values.
Customers visiting our Branches are generally served within 10 minutes and a 24-hour dedicated helpline has been set up to address any queries.
We take pride in being a reliable banking partner that honours our commitment to our customers by representing the Bank's products in a clear, responsible, accurate manner and by disclosing relevant and material terms and conditions relating to the products and services offered. All our customers are treated as equal with the same products, terms and services offered. This ensures that our customers' expectations are matched with our offerings.
Taking the view that queries, feedbacks and complaints are opportunities to improve ourselves and to serve our customers better,
Al Rajhi Bank has established a dedicated and trained team to review and respond to queries and complaints promptly. Our dedicated team can be reached at:
customersupport@alrajhibank.com.my
Customer Care Hotline: +603 2332 6000
Beware of fake Al Rajhi Bank website! Follow our security tips Here
