Contact Us
 
 
24-Hour Customer Care Consultants
 
For more information on Al Rajhi Bank products and services, kindly contact one of our Customer Care Consultants using your preferred method below:
1 300 82 6000 (Domestic)
+603 2332 6000 (International)
+603 2332 6062
customersupport@alrajhibank.com.my
Corporate Office
 
Al Rajhi Banking & Investment Corporation (Malaysia) Berhad
Ground Floor, East Block,
Wisma Selangor Dredging,
142-B Jalan Ampang,
50450 Kuala Lumpur,
Malaysia.
Media Enquiries
 
Corporate Communications Department
+603 2301 7131
+603 2332 6089
corpcomm@alrajhibank.com.my
Auto Finance Centre
 
No.2, Jalan 52/10,
PJ New Town Centre,
46200 Petaling Jaya, Selangor

GPS Coordinate:
Latitude = 3.099614
Longitude = 101.643727

+603-23017009
+603-23017000 ext 3214
+603-23017000 ext 3209
+603-23017000 ext 3212
+603-23017000 ext 3159
AutoFinanceCenter@alrajhibank.com.my
Complaint Handling Procedure
To make a complaint, follow the steps listed below:

Step 1: Click here to fill up the online complaint form
Step 2: You will receive an acknowledgement from us through your mobile phone
Step 3: Barring exceptional situations, you will receive a response from us within 14 days
Step 4: If you are not satisfied with the resolution offered, you can approach either:
  a) Bank Negara Malaysia BNM
       BNM Complaint Form
  b) Financial Mediation Bureau FMB – Any person who is not satisfied with the decision of Al Rajhi bank on a
       complaint/ claim/ dispute
  c) Credit Counseling and Debt Management Agency CCDMA or AKPK for complaint involving restructuring of retail financing
  d) Small Debt Resolution Committee SDRC for complaint involving restructuring/rescheduling of SME financing
Client Charter for Enquiries/ Complaints Handling
 

Walk-In Enquiries/ Complaints

a. Serve walk-in customers within 10 minutes
b. For enquiries/ complaints which do not require investigation, resolve during the first visit
c. For complaints which require investigation, respond to customers every 3 days within a total period of 14 days

Phone Enquiries/ Complaints

a. Dedicated helpline
b. Answer all calls within 20 seconds
c. For enquiries/ complaints which do not require investigation, resolve during the first call
d. For complaints which require investigation, respond to customers every 3 days within a total period of 14 days

Written Enquiries/ Complaints

a. Send a written acknowledgment to customers via email on the same day upon receiving the complaint
b. Respond to customers within 14 days
c. Resolve all complaints in a fair and equitable manner
 
 
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