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Experienced Professionals
 


 
 
RETAIL BANKING

  1. Branch Manager
  2. Customer Relations Manager
  3. Relationship Manager
Penang & Kuching Branch

Responsibilities:

  • To fully manage end-to-end functions and ensure smooth flow of the Branch’s operating systems and processes.
  • To enthusiastically drive and implement sales related activities of the Branch and achieve sales and profitability targets.
  • To continuously review and identify areas for improvement / efficiency encompassing people development, service operations and customer satisfaction.

Requirement:
  • 5 years banking experience in managing branch operations.
  • Proven sales track record with strong local network.
  • Able to work independently and possess strong interpersonal skills.
  • Passionate about customer service excellence and staff development.
  • Unit Trust license from FMUTM and General & Life license from PIAM preferred.

Closing Date: 31 December 2014

Kuala Lumpur, Malacca

Responsibilities:

  • To expand the existing customer base and generate new business volume through sales related activities of the Branch.
  • To lead a team of dedicated sales personnel in achieving the Branch’s pre-set business targets.
  • To assist in managing the daily Branch activities ensuring Branch’s operating efficiency and staff productivity.
  • To ensure seamless support for the safety and security of the Branch operating systems and processes are in compliance with ARBM’s standards.
  • To ensure outstanding customer relations at every customer touch-points and excellent customer service delivery at all times.

Requirement:
  • At least 3 years branch / banking experience
  • Good understanding and of the bank branch’s operating systems and processes.
  • Proven sales track record with local network.
  • Confident with excellent interpersonal and communication skills.
  • Passionate about customer service excellence and staff development

Closing Date: 31 December 2014

Kuala Lumpur, Sungai Petani, Ipoh, Kota Kinabalu

Responsibilities:

  • Single touch point to serve the high net worth individuals to fulfill their financial and banking needs via financial planning and customised wealth solutions.
  • Grow the Asset Under Management (AUM), fee income, profitability and customer base through active acquisition and prospecting of high net worth individuals in the target market group.
  • Manage and develop relationship with existing customers by providing professional services in the area of financial and wealth management.
  • Participate in lifestyle events and road shows to cross-sell and market the banks products and services.

Requirement:
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management or equivalent.
  • At least 3 year(s) of working experience in the related field with a good track record.
  • Possess strong business acumen with knowledge in financial planning.
  • Strong interpersonal and communication skills.
  • Excellent customer relationship management.
  • Willing to travel
  • Experience in Priority Banking is an advantage

Closing Date: 31 December 2014

 
HUMAN RESOURCES

  1. Employee Relations & Performance Management
  2. Finance & Administration
Assistant Vice President
Head Office

Responsibilities:

  • Advise management on matters related to the administration of contracts or employee discipline or grievance procedures.
  • Handle disciplinary cases and conduct investigations on any employee violating company rules and regulations.
  • Liaison with Government departments and agencies on issues pertaining to the enforcement of Malaysian Labour Laws, rules and regulations.
  • Enhance and strengthen a positive industrial relations philosophy/framework.
  • Provide guidance and serve as the primary resource to ensure compliance with all applicable HR policies, employment laws, statutes, and regulations.
  • Devise and implement policies and strategies for the development of departmental performance matters.
  • Manage and motivate staff associated with performance issues and handle poor performance diligently.
  • Design and conduct training related to performance management system.
  • Perform any duties and responsibility as and when assigned.

Requirements:
  • Possess a Degree in Human Resources Management, Industrial Relations or equivalent.
  • Minimum (5) five years managerial experience.
  • Hands-on experience in Human Resources Management.
  • Result-oriented with strong drive and a team player.
  • Possess high degree of diplomacy and tact in managing issues and difficult situations.
  • Good listening, effective communication and counselling skills.
  •  Well versed in Labour Law.

Closing Date: 31 December 2014

Data Warehouse Administrator

Job Description:

  • Coordinates with IT database administrators, system administrators, source system owners, business users regarding data warehouse development, migration of data through manual or ETL processes, manual supporting data provided by business and update of datamart and cubes.
  • Installs, deploys and upgrades data warehouse systems applications. Maintain documentation and performs routine systems administration maintenance activities.
  • Develops and maintains ETL jobs to migrate or transform data from source systems.
  • Develops and maintains data marts, cubes, queries and reports.
  • Provide assistance to end users regarding data warehouse system.
  • Develops process and procedures to ensure security and integrity of data. Provides testing scripts to ensure data anomalies is at minimal in accordance to the Bank’s data governance policy.
  • Develops, improve, document and maintain data warehouse standard operating procedures.
  • Manages end-user accounts and accessibilities. Provide technical expertise for end-users to build complex query to data warehouse.
  • Coordinates schedules and tests upgrades of the data warehouse.
  • Research and evaluate software, system upgrades and enhancements and provide technical recommendation.
  • Resourceful and keeps current with the latest technology.

Job Requirements:
  • Bachelor’s Degree in Computer Science/ Software Engineering/ I.T or equivalent
  • Candidate should have at least 3 years’ experience in this field
  • Relevant certification is a plus
  • Must have experience with MSSQL databases and SSIS ETL Tools
  • Experience IBM Cognos is a plus
  • Experience working in a bank is a plus

Knowledge/Skill:
  • SQL Programming
  • ETL Tools and development
  • Data warehouse system and developments theories and concepts
  • Client-server technology
  • Knowledge scripting under windows platform
  • Database administrator and security standards
  • File and data management
  • Strong analytical skills
  • Excellent interpersonal and communications skills including tact and diplomacy.
  • Able to communicate in Bahasa Malaysia and English fluently.
  • Strong capacity for attention to detail and be able to document work.
  • Able to establish and maintain effective work relationships.
  • Resourceful in acquiring new knowledge.

Closing Date: 30 April 2014

 
OPERATIONS

  1. Branch Operations
  2. Service Advisor
  3. Assistant Manager
  4. Customer Service
Branch Operations Executive
Klang Valley, Kajang & Ampang Branch

Responsibilities:

  • To direct and manage assigned Branch service activities in an efficient, responsive and competent manner ensuring the highest quality customer transaction processing, maintenance and information service, maximizing business referrals and image enhancement opportunities which when effectively done will translate into a higher profit contribution to the Bank
  • Manage/inspire the service team to ensure high performance and productivity
  • Manage customer’s complaint effectively
  • Efficient management of the queue at customer service/counter/ATM Lobby
  • Ensure that proper internal control and efficiency are maintained and assigned staff discharge their duties in accordance with established procedures to prevent frauds and losses
  • Undertake and coordinate periodic business monitoring (self-assessment) activities within the business unit
  • Implement money laundering prevention in line with the Group Policy and Standards, local laws and regulatory requirements
  • Implement money laundering prevention in line with the Bank’s Policy and Standards, local laws and regulatory requirements

Requirements:
  • At least 3 – 5 years branch / banking experience
  • Full end-to-end understanding and hands-on experience of the bank branch’s operating systems and processes
  • Able to work independently and yet develop strong interpersonal relationships with other branch staff
  • Good understanding of money laundering prevention and compliance requirements, policies and local laws
  • Confident, independent, target-oriented, self-motivated and resourceful
  • Possess good communication and interpersonal skills

Closing Date: 31 December 2014

Klang Valley

Responsibilities:

  • Attend to walk-in customers at the Branch
  • Fully manage the Operation Policy/Requirements at Branches.
  • Manage the daily Branch Operations with regards to:
    1. Account Opening & Documentations
    2. All Over The Counter Transactions inclusive of Remittances/Deposits & Withdrawal/Cheques
    3. All other request/services with regards to customer ‘s account

Requirements:
  • At least 1 – 2 years branch / banking experience
  • Full end-to-end understanding and hands-on experience of the bank branch’s operating systems and processes
  • Excellent interpersonal and communication skills
  • Self-motivated, Confident, Independent and yet a team player who is able to work towards a shared goal

Closing Date: 31 December 2014

Head Office - Branch Operations

Responsibilities:

  • To manage back office processing including account opening documentations, service requests, account closure, cheque book ordering and audit confirmation.
  • Monitor outsourcing vendors error rate and turnaround time (TAT) on daily signature capturing and service requests.
  • Efficient management of daily task assigned and ensure TAT is met as per SLA.
  • Prepare payment for vendors and monitoring of security items request to be process within agreed TAT.
  • Manage all documents processed from receiving, processing, indexing and send for archival.
  • Prepare daily, weekly and monthly statistics for all back office processing.
  • Ensure that proper internal control and efficiency are maintained and discharge duties in accordance with established procedures to prevent frauds and losses.

Requirements:
  • At least 3 years branch / banking experience
  • Full end-to-end understanding and hands-on experience of the account opening documentations, branch and back office processes
  • Able to work independently
  • Team player
  • Confident, independent, target-oriented, self-motivated and resourceful
  • Possess good communication and interpersonal skills
  • Experience in Quality Management System will be an advantage

Closing Date: 31 December 2014

Executive – Customer Service
Across Malaysia

Responsibilities:

  • By being the first point of contact to a 'walk-in' customer and manage the relationship by demonstrating:-
  • Superior customer engagement values
  • Sound product knowledge
  • Addressing customer’s requirements professionally

Requirements:
  • Natural relator with high levels of interpersonal skills and good telephone etiquette.
  • Good command of English and Bahasa Melayu; able to converse in Arabic will be an advantage.
  • Efficient and effective at handling internal and external customer related issues.
  • Fair level of competencies in Microsoft Office application.

Closing Date: 31 December 2014

 
RISK MANAGEMENT

  1. Shariah Risk
Assistant Vice President
Head Office

Responsibilities:

  • Facilitate the process of identifying, measuring, controlling and monitoring Shariah non-compliance risks inherent in the Bank’s operations and activities
  • Formulate and recommend appropriate Shariah non-compliance risk management policies and guidelines
  • Review internal policies, guidelines and procedures in mitigating Shariah non-compliance risk
  • Develop and implement processes for Shariah non-compliance risk awareness and training program
  • Manage internal and external reporting of Shariah non-compliance risk
  • Administer working committee for Shariah compliance

Requirements:
  • Possess comprehensive knowledge of Shariah and Islamic finance principles
  • Possess analytical and problem solving skills
  • Have strong leadership and managerial skills
  • Possess good English writing skills
  • Possess good understanding of Arabic language

Closing Date: 31 December 2014

 
WHOLESALE BANKING

  1. Corporate Banking
Senior Relationship Manager
Head Office

Responsibilities:

  • Responsible for business development and relationship management amongst new and existing clients to meet the defined objectives and profitability
  • Coordinate with other products lines, departments and units for overall development of the portfolio and cross-selling synergies
  • Marketing and develop new business by identifying and contacting prospects
  • Provide coaching in credit evaluations and marketing to junior relationship managers

Requirements:
  • Good understanding of the domestic and regional business environment
  • Strong analytical skills
  • Strong ability to analyze and understand financial statements
  • Strong negotiation and communication skills in English (both verbal and written)
  • Motivated and self-driven individual with a strong commitment to integrity, professionalism and teamwork
  • A team player who is proactive with a strong sales drive

Closing Date: 31 December 2014

 
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