• To fully manage end-to-end functions and ensure smooth flow of the Branch’s operating systems and processes.
• To enthusiastically drive and implement sales related activities of the Branch and achieve sales and profitability targets.
• To continuously review and identify areas for improvement / efficiency encompassing people development, service operations and customer satisfaction.

• 5 years banking experience in managing branch operations.
• Proven sales track record with strong local network.
• Able to work independently and possess strong interpersonal skills.
• Passionate about customer service excellence and staff development.
• Unit Trust license from FMUTM and General & Life license from PIAM preferred.

• To expand the existing customer base and generate new business volume through sales related activities of the Branch.
• To lead a team of dedicated sales personnel in achieving the Branch’s pre-set business targets.
• To assist in managing the daily Branch activities ensuring Branch’s operating efficiency and staff productivity.
• To ensure seamless support for the safety and security of the Branch operating systems and processes are in compliance with ARBM’s standards.
• To ensure outstanding customer relations at every customer touch-points and excellent customer service delivery at all times.

• At least 3 years branch / banking experience
• Good understanding and of the bank branch’s operating systems and processes.
• Proven sales track record with local network.
• Confident with excellent interpersonal and communication skills.
• Passionate about customer service excellence and staff development

• Single touch point to serve the high net worth individuals to fulfill their financial and banking needs via financial planning and customised wealth solutions.
• Grow the Asset Under Management (AUM), fee income, profitability and customer base through active acquisition and prospecting of high net worth individuals in the target market group.
• Manage and develop relationship with existing customers by providing professional services in the area of financial and wealth management.
• Participate in lifestyle events and road shows to cross-sell and market the banks products and services.

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management or equivalent.
• At least 3 year(s) of working experience in the related field with a good track record.
• Possess strong business acumen with knowledge in financial planning.
• Strong interpersonal and communication skills.
• Excellent customer relationship management.
• Willing to travel
• Experience in Priority Banking is an advantage

• Responsible for both product marketing and product planning which include managing the product throughout the product life cycles, gathering and prioritizing product and customer requirements.
• Ensuring products are within optimal price margins and up to customer satisfactions such as improving TAT for processing, delivery time, and customer services issue.
• Monitor performance of sales and income budgeted.
• Specifying market requirements for current or future products by conducting market research and customer preferences.
• Prepare and submit an approval for marketing plan and also promotional item requested by sales team.
• Proactively manage and build long term relationship with current Nostro partners as well as analyse potential partner relationships for the product.
• Closely monitor competitor market and perform competitive analysis
• Work closely with the Business Development team to develop sales tools and training
• Perform weekly and monthly reporting to Head of Remittance

• Aged between 25 to 35 years.
• 5 years of marketing/product management experience.
• Possess good interpersonal and communication skills, independent, resourceful and IT savvy.
• Have a knowledge in Microsoft Office – Word, Excel, PowerPoint
• Possess own transport.
• Candidates with experience in consumer banking and/or sales will have an added advantage. Technical competencies
• Possess solid foundation knowledge on Money Services Business product specifically remittances.
• Possess strong interest in financial planning and investment, and determined to excel in sales.
• Possess a good degree in any field but candidates majoring in Marketing, Accounting or Finance will have an added advantage.

Executive:
• To participate and engage in ATM /Internet Banking / Mobile Banking / Phone Banking projects, i.e. involved in user requirement documentation, user acceptance testing, procedure manual preparation /compilation, etc.
• Assist in staff training
• To plan, execute and monitor ATM /Internet Banking / Mobile Banking / Phone Banking products and services rollout.
• To provide user support for ATM /Internet Banking / Mobile Banking / Phone Banking products and services.
• Prepare and submit Delivery Channels reports on performance.
• Coordinate the project stake holders.
• Assist in managing vendors (Operations Partners and Service Providers).

Assistant Manager:
• In addition to the above, the selected candidate will assist the AVP Delivery Channels in delivering the financial objectives and managing end to end processes of the business unit. This would require managing day to day activities, ensuring liaison with internal departments like IT/Risks Management /Marketing as well as developing product specifications.
• Ensure the operational efficient of Delivery Channels.
• Ensuring compliance with regulatory requirements including preparation of management reports.

• Bachelor's Degree in computer studies, marketing, e-commerce, multimedia, mathematics, statistics, Banking & Finance or related discipline.
• Possess 1 – 2 years of relevant experiences and well versed with existing banking products.
• Creative and detail-oriented with the ability to work under pressure and tight schedule.
• Good command of written and spoken English and Bahasa Malaysia.
• Knowledge and/or experience on HTML and Adobe Photoshop, JavaScript, CSS, and Search Engine Optimization would be an advantage.
• Willing to travel including outstation and possess valid driving licence.
• Bumiputera is encouraged to apply.

• Aggressively market Mortgage products to achieve sales target
• Solicit secondary mortgage business referred by lawyers, real estate agents and valuers
• Participate in developer launches, road shows and product launching activities
• Continuously deliver customer satisfaction
• Comply with relevant guidelines & policies

• Min. Diploma qualification or equivalent / Fresh graduates
• Practical sales experience with financial product is an added advantage
• Able to build and maintain good networking with lawyers/solicitors, real estate agents, valuers & developers
• Proficient level of English in written and verbal communication
• Computer literate & customer service orientated
• Excellent interpersonal skills with outgoing and professional personality
• Possess own transport

• Ensure the Bank’s regulatory requirements are adhered by Branches, Remittance Centres & Agents (“BRCA”) and identify potential areas of vulnerability and compliance risk.
• Provide regulatory communication updates to the relevant stakeholders and conduct compliance Training when required
• Conduct on-going and ad-hoc Compliance reviews at BRCA and perform ongoing monitoring on corrective actions plans for issues identified
• Assist in reviewing the Bank’s compliance to selected BNM Guidelines or regulations and perform ongoing monitoring on corrective actions plans for issues identified
• Review the Bank’s state of compliance to internal policies and procedures, including limits.
• Assist in maintaining policies and procedures to detect and minimise risk of non-compliances and to assess the adequacy and effectiveness of such policies and procedures on an on-going basis.
• Provide reports for ERMC and RMC on overall progress of BRCA and/or on other matters if required
• Respond to BRCA or Bank wide queries on regulatory Compliance matters

The following requirements are preferred; however those who do not fit the requirements are also encouraged to apply for the position.

• Good command of English and is able to develop written reports
• 5 years working experience in Banks, preferably in Compliance or any other control functions such as Risk, AML/CFT or Internal Audit.
• Good interpersonal skills and is able to work independently

• Lead and perform Branch and Operations audit fieldwork with a view of appraising the adequacy and effectiveness of the internal controls system and compliance with applicable policies, procedures, laws and regulations.
• Perform special review and investigative audit, where applicable.
• Participate in the discussion of audit findings with the relevant authority during the exit meeting and to obtain appropriate responses from the auditee.
• Develop, enhance and update audit programs and procedural work flows from time to time.
• Ensure completeness of working papers with all relevant risk areas are covered in the audit assignments and issues raised are logical and valid.
• Prepare and issue audit reports. 
• Perform regular follow-up audits on non-compliant or high risk breaches.
• Carry out any other appropriate duties as deemed fit by the Management from time to time.

• A recognized Degree or Professional qualificationsin Accounting, Auditing, Finance, Banking or related discipline.
• Minimum 5 years of experience in audit.
• Possess good knowledge of commercial bank products, process control and regulatory guidelines.
• Knowledge of Auditing Standards, Regulatory Standards, Bank Negara Malaysia GPs and Risk Management.
• Strong analytical, advisory, interview techniques, report writing, presentation skills and effective project and time management abilities.
• Independent, resourceful and possess good interpersonal and communication skills.
• Ethical with personal integrity.

• Advise management on matters related to the administration of contracts or employee discipline or grievance procedures.
• Handle disciplinary cases and conduct investigations on any employee violating company rules and regulations.
• Liaison with Government departments and agencies on issues pertaining to the enforcement of Malaysian Labour Laws, rules and regulations.
• Enhance and strengthen a positive industrial relations philosophy/framework.
• Provide guidance and serve as the primary resource to ensure compliance with all applicable HR policies, employment laws, statutes, and regulations.
• Devise and implement policies and strategies for the development of departmental performance matters.
• Manage and motivate staff associated with performance issues and handle poor performance diligently.
• Design and conduct training related to performance management system.
• Perform any duties and responsibility as and when assigned.

• Possess a Degree in Human Resources Management, Industrial Relations or equivalent.
• Minimum (5) five years managerial experience.
• Hands-on experience in Human Resources Management.
• Result-oriented with strong drive and a team player.
• Possess high degree of diplomacy and tact in managing issues and difficult situations.
• Good listening, effective communication and counselling skills.
•  Well versed in Labour Law.